Refund Policy

This policy explains how refunds work for Tabox Pro subscriptions. It supplements our Terms of Service. Payments for Tabox Pro are processed by Paddle.com Market Ltd ("Paddle"), our merchant of record, so refunds are issued through Paddle and are also subject to Paddle's Checkout Buyer Terms.

1. 14-day money-back guarantee

If you're not happy with Tabox Pro, you can request a full refund within 14 days of your first purchase, no questions asked. This applies to your initial monthly or annual subscription payment.

2. Renewals

Renewal payments are generally not refundable, because you can cancel at any time before a renewal takes effect and keep Pro access until the end of the paid period. That said, if a renewal charged you unexpectedly (for example, you cancelled shortly after the renewal date or didn't receive a renewal reminder), contact us within 14 days of the charge and we'll work something out. We handle these requests case by case and err on the side of the customer.

3. Cancellation vs. refund

Cancelling your subscription stops future charges but does not automatically refund the current period; you keep Pro features until the period ends. If you want a refund for the current period under this policy, request one explicitly (see "How to request a refund" below).

4. Statutory rights

If you are a consumer in the EU, UK, or another jurisdiction with a statutory cooling-off or refund right, nothing in this policy limits those rights. Where local law grants you a stronger right than this policy, local law wins.

5. When we may decline a refund

We may decline refund requests that fall outside the windows above, or in cases of abuse, for example, repeatedly purchasing and refunding to get free Pro access, or chargebacks filed without contacting us first. If you have a billing problem, please reach out; it's almost always faster than a chargeback, and we're happy to help.

6. How to request a refund

1. Email info@tabox.co from the email address you used at checkout, or reply to any Paddle receipt email.
2. Include the receipt/order number from your Paddle receipt if you have it.
3. We'll confirm and issue the refund through Paddle to your original payment method.

Refunds are processed by Paddle and typically appear on your statement within 5–10 business days, depending on your bank or card issuer. Refunds are issued in the currency of the original charge; we are not responsible for differences due to exchange-rate changes or bank fees.

7. What happens after a refund

When a refund is issued, your Tabox Pro subscription is cancelled and Pro features stop working. Your saved collections, folders, and settings are unaffected. Tabox is local-first, and your data stays on your device (and in your own Google Drive, if you enabled sync). You can keep using the free version of Tabox.

8. Questions

Anything unclear, or a situation this policy doesn't cover? Email info@tabox.co. We read everything and usually reply within a couple of business days.