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    Luis Adrián Granavetter
    Apr 26

    Groups were lost and all the Tabs remained ungrouped

    in Questions & Answers

    For a few weeks, the groups were lost and all the tabs remained ungrouped (previously grouped into categories by groups). I have backups, but when I restore them, all the tabs are still ungrouped.


    I have already tried reinstalling Chrome and Tabox extension and I still have the same result


    Please help!!


    Thank you

    5 answers2 replies
    2
    Tabox HQ
    May 01

    We are aware of an issue in v3.5.4 for some users while opening collections with tab groups. We are working on a fix and it will be resolved soon with no need tire-save your collections. Apologies for the inconvenience. You patience is greatly appreciated!

    1
    Tabox HQ
    Apr 26

    Hey Luis! We are aware of the issue affecting some users regarding tab groups. We are working on a fix for that and hope to have it out soon. Thanks for reporting the issue!

    Luis Adrián Granavetter
    Apr 26

    Thanks for answer! I hope I can recover my backup. Greetings😉

    Tabox HQ
    Apr 28

    The issue is only when opening a collection, your data is safe and will not be affected after the fix is out.

    0
    1
    William K Santiago
    Apr 28

    Yes same here happening for a few weeks also

    1
    Tabox HQ
    May 02

    A fix for this issue has been submitted to the Chrome and Edge stores, once approved it will begin to roll out to all users.

    There is no need to re-save collections or make any changes on your side, Tabox will resume operating as it did before the issue started.


    Apologies again for the inconvenience!

    1
    William K Santiago
    May 02

    Awesome thanks

    7 comments

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